Refund policy
Return & Exchange Policy
At Ethernalâ„¢, we love our customers and want you to be completely satisfied with your purchases. We understand the challenges of shopping online, and we aim to provide top-notch service so you can shop with confidence.
Returns and Exchanges
If your ring doesn’t fit, we’ll exchange it for a different size for free, and we’ll cover shipping both ways. Email us at hello@myethernal.com within 30 days of purchase with your order number and the ring size you need. Trying the ring on is fine, but otherwise it must be unworn and in its original packaging. You can exchange one or both rings of a pair. A size exchange counts as your order’s one return/exchange. Personalized rings aren’t eligible.
Return Shipping
If your item arrives damaged or defective, or you need a different ring size, we will cover the return shipping cost.
However, if the return or exchange is due to reasons not caused by Ethernal™—such as changing your mind or ordering by mistake—then the customer is responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Personalized Products
All personalized products are non-returnable and non-exchangeable. Please double-check your order details before finalizing your purchase.
How to Start a Return or Exchange
To initiate a return or exchange, please email us at hello@myethernal.com with:
Your order number
The reason for return or exchange
Photos if the item is damaged
The new ring size you need (for size exchanges)
We’ll guide you through the process based on the guidelines outlined above.
Refunds
Once your return is received and inspected, we’ll notify you via email to confirm whether your refund is approved. If approved, a credit will automatically be applied to your original payment method.
Late or Missing Refunds
Refunds typically take 2–3 business days to appear, depending on your financial institution. If you haven’t received your refund after this time, please contact us at hello@myethernal.com.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the item, a digital gift certificate will be emailed to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Claims submitted after this timeframe may not be honored. Email hello@myethernal.com with:
A description of the damage
Photos of the item and packaging
We use tracking and delivery confirmation to verify damage claims.
Feedback
We value your feedback! If you have any questions or concerns, feel free to reach out at hello@myethernal.com. We’re always striving to improve and appreciate your input.